Holyoke Gas & Electric Department Connected Homes FAQs
Can I enroll multiple devices?
Yes, customers are able to enroll multiple devices in the HELPS Connected Homes program. However, HG&E customers are only eligible to receive a single bill credit for all HVAC seasonal controls in the household.
What kind of air conditioning system do I need to enroll my thermostat?
To enroll a thermostat, customers must have a whole-house air conditioning system.
How are HVAC seasonal controls devices (thermostats and mini-split heat pump controllers) bill credits unique?
Rather than individual HVAC controls being eligible for rebates, HGE offers a single rebate for all HVAC controls in the home. Bill credits for all HVAC controls in the home will be $8 during the summer (June through September) for central AC and heat pump customers only, and $5 in the winter (October through April) only for customers that heat with natural gas and electricity.
Will I be notified before an adjustment is made? How will I be notified?
Yes, municipal light departments will notify their customers in advance of a possible adjustment. Customers will be notified of upcoming adjustments via email. Depending on the type of adjustment, customers are notified between 8 and 24 hours prior.
Can I decide to opt out of an adjustment?
Yes, customers will be given the opportunity to opt out when they are notified about an upcoming adjustment. Customers who choose to opt out of an adjustment will not be issued an incentive for that month.
How many adjustments should I anticipate and when in the day will they occur?
Customers can expect between two to three adjustments per month, though as many as five could occur. The hours vary depending on the season, but typically adjustments occur between 4 and 8 p.m.
How will I be paid for my participation?
Customers will be issued bill credits for their participation in Connected Homes. EV charger bill credits will be issued monthly. HVAC seasonal controls (thermostats and mini-split heat pump controllers) and electric water heater bill credits will be issued seasonally.
For information about eligible devices for customers of Holyoke, please see the table below. *Level 2 chargers only. Customers who received a free EV charger through the HELPS EV Program are not eligible to enroll in Connected Homes until three years after the charger was issued.
**EV chargers bill credits will be issued monthly. HVAC seasonal controls (thermostats and mini-split heat pump controllers) and water heater bill credits will be provided seasonally.
For more information, please email email@example.com