Sterling Municipal Light Department Connected Homes FAQs
Can I enroll multiple devices?
Yes, customers are able to enroll multiple devices in the HELPS Connected Homes program and will receive incentives for each device that is enrolled and participates in adjustments.
Will I be notified before an adjustment is made? How will I be notified?
Yes, municipal light departments will notify their customers in advance of a possible adjustment. Customers will be notified of upcoming adjustments via email. Depending on the type of adjustment, customers are notified between 8 and 24 hours prior.
Can I decide to opt out of an adjustment?
Yes, customers will be given the opportunity to opt out when they are notified about an upcoming adjustment. Customers who choose to opt out of an adjustment will not be issued an incentive for that month.
How many adjustments should I anticipate and when in the day will they occur?
Customers can expect between two to three adjustments per month, though as many as five could occur. The hours vary depending on the season, but typically adjustments occur between 4 and 8 p.m.
How will I be paid for my participation?
Customers will be given checks for their participation in Connected Homes. Checks will be issued once per quarter.
For information about eligible devices for customers of Sterling, please see the table below.
For more information, please email firstname.lastname@example.org