Connected Homes FAQs*
*For Holyoke Gas & Electric Department-specific questions, click HERE.
*For Sterling Municipal Light Department-specific questions, click HERE.
Can I enroll multiple devices?
Yes, customers are able to enroll multiple devices in the HELPS Connected Homes program and will receive incentives for each device that is enrolled and participates in adjustments.
Will I be notified before an adjustment is made? How will I be notified?
Yes, municipal light departments will notify their customers in advance of a possible adjustment. Customers will be notified of upcoming adjustments via email. Depending on the type of adjustment, customers are notified between 8 and 24 hours prior.
Can I decide to opt out of an adjustment?
Yes, customers will be given the opportunity to opt out when they are notified about an upcoming adjustment. Customers who choose to opt out of an adjustment will not be issued an incentive for that month.
*This does not apply to Google Nest
How many adjustments should I anticipate and when in the day will they occur?
Customers can expect between two to three adjustments per month, though as many as five could occur. The hours vary depending on the season, but typically adjustments occur between 4 and 8 p.m.*
*12pm-8pm for Google Nest
With a home battery system, will all of my battery’s charge be pulled during an adjustment?
No more than 80% of a customer’s battery will be drawn down during an adjustment.
How will I be paid for my participation?
Customers will be given checks for their participation in Connected Homes. Checks will be issued once per quarter.
For information about eligible devices for customers, please see the table below.
*Customers who received a free EV charger through the HELPS EV Program are not eligible to enroll in Connected Homes until three years after the charger was issued.
**Google and Google Nest Thermostat are trademarks of Google LLC
For more information, please email firstname.lastname@example.org